If for any reason you are not happy with your purchase, you may return your item(s) within 90 days of the date of receipt for a refund less the shipping charges or for an online Merchandise credits are good for future purchases made on the site and are redeemable for up to one year from the date issued.Shipping Charges paid by us when we shipped the item will be collected when using free shipping promotion, return shipping charges will be paid by costumer
All returns must be returned in their original condition any damage that may have occurred while in possession of the customer will prohibit your return. We can only accept returns that are in the original, resalable condition.
- Returns that do not meet this criterion will be deemed non-returnable and will be denied.
- As we do not cover the cost for Return Shipping, in case you choose an exchange instead of refund, will ship your Exchange Request free of charge.
- Please allow 7-10 days from the date we receive your return for processing.We will notify you via email once your return has been processed. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (this typically takes up to and additional 3-5 business days or one billing cycle). Original shipping charges are non-refundable.
Please follow the instructions on the return form included in your order and return your items to the address listed below. Please include your Order # and RMA# on the outside of the package:
RMA # _________
PO Box 3862
The following items are non-returnable. Refund credit will not be issued for the following:
-Electronic items without the hologram
Contact Customer Care
M-F 9:00 AM – 3:00 PM PST (West Coast)
*Free shipping on new exchange orders are eligible for orders shipped via Ground Delivery within the United States, exchanges may be made within 14 days of receipt.Offer not available for international orders