Refund policy
If for any reason you are not happy with your purchase, you may return your item(s) within 14 days of the date of receipt for a refund less the shipping charges and up to 30 days for an online merchandise credit. Merchandise credits are good for future purchases made on the site and are redeemable for up to one year from the date issued. Items purchased in Minilab Parts section of our website are Final Sale and may not be returned for Refund, Exchange or Store Credit.
All returns must be returned in their original condition any damage that may have occurred while in possession of the customer will prohibit your return. We can only accept returns that are in the original, resalable condition.
Returns that do not meet this criteria will be deemed non-returnable and will be denied.
As we do not cover the cost for Return Shipping, we will ship your Exchange Request free of charge.
Please allow 7-10 days from the date we receive your return for processing.We will notify you via email once your return has been processed. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (this typically takes up to and additional 3-5 business days or one billing cycle). Original shipping charges are non-refundable.
Please follow the instructions on the return form included in your order and return your items to the address listed below. Please include your Order# on the outside of the package:
Usa color Returns
Order # _________
PO Box 3862
Anaheim,CA.92803
Non-Returnable Items
The following items are non-returnable. Refund credit will not be issued for the following:
-All items purchased in SALE section marked as "Minilab Parts" are not eligible for return of any kind.
-Electronic items without the hologram
-Gift Cards
-Exchange items
.
Contact Customer Care
Email: sales@usacolor.net
M-F 9:00AM – 3:00PM PST (West Coast)
*Free shipping on new exchange orders are eligible for orders shipped via Ground Delivery within the United States, exchanges may be made within 14 days of receipt.
Offer not available for international order